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Privacy Policy

CharacterStrong Online Privacy Policy Agreement

Last Updated: July 18, 2025
CharacterStrong, LLC ("CharacterStrong," "we," "us," or "our") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our digital platforms and services, including CharacterStrong's curricula, professional development offerings, and educator tools (collectively, the "Services"), which include:
  • www.characterstrong.com
  • curriculum.characterstrong.com
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Create an account.
  • Purchase or subscribe to our Services.
  • Register for a webinar or event.
  • Subscribe to our newsletter.
  • Complete a survey or request support.
  • Contact us via email or other communication methods.

This information may include your name, email address, school or district affiliation, postal address, phone number, and payment information. When using our digital curricula or training tools, we may collect data on usage, engagement, and progress.

We may also collect non-personal information such as browser type, operating system, IP address, and usage data through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Provide and manage access to CharacterStrong's Services.
  • Process transactions and mangage accounts.
  • Respond to inquiries and provide support.
  • Send newsletters and program updates (with your consent).
  • Improve the quality and effectiveness of our educational resources and training.

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties.

We may share information:

  • With our parent company, Capital Schools, Inc., for operational, administrative, or compliance purposes consistent with this Privacy Policy. Capital Schools, Inc. is subject to the same confidentiality and data protection obligations and does not sell or use your personal information for unrelated purposes.
  • With service providers that support our operations (e.g., hosting, analytics, payment processing) under confidentiality agreements.
  • When required by law or in good faith to comply with legal obligations.
  • To protect the rights, property, or safety of CharacterStrong, our users, or others.

Student and Child Data

CharacterStrong products are designed for use by educators and schools. In some cases, we may collect personal information about children under the age of 13, solely for educational purposes and with appropriate consent from schools or parents.

  • We comply with the Children's Online Privacy Protection Act (COPPA).
  • Before collecting personal information from a child under 13, we require verifiable parental or school consent.
  • We collect only the information necessary to provide our educational services.
  • Child data is not used for commercial purposes, shared with third parties, or sold.
  • In school settings, CharacterStrong relies on the school to obtain any required parental consent under COPPA. When a teacher or school administrator provides student information, we assume they have the authority to act on behalf of the parent or guardian. Schools may review, delete, or request cessation of further use of student data by contacting CharacterStrong.
  • In school settings, parents or guardians may review, delete, or request the cessation of further collection of their child's personal information by contacting the school.

We also comply with the Family Educational Rights and Privacy Act (FERPA) where applicable.

Your Rights and Choices

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us at [email protected].

You may also:

  • Request access to the personal data we hold about you.
  • Request correction of inaccuracies in your information.
  • Request deletion of your personal data (subject to legal and contractual limitations).

To make such requests, please contact us at [email protected].

California Privacy Rights (CCPA Notice)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. Subject to certain limitations, you have the right to:

  • Know the categories and specific pieces of personal information we collect about you.
  • Know how we use and share that information.
  • Request deletion of your personal information.
  • Opt out of the sale of your personal information (Note: CharacterStrong does not sell personal information).
  • Be free from discrimination for exercising your rights under the CCPA.

To exercise your CCPA rights, please contact us at [email protected]. We may verify your identity before processing your request.

Children's Privacy

Our Services may be used in educational settings involving children under the age of 13. We collect personal information from children only as necessary to provide our Services and only with verifiable parental or school consent in compliance with COPPA.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. Retention periods may vary depending on the nature of the data and the purposes for which it is used. When personal information is no longer needed, we securely delete or anonymize it.

For student and child data, we retain information only as long as necessary to support the educational services for which the data was collected. Upon request from a school, parent, or guardian, or after the conclusion of services, we will delete such data in a timely and secure manner.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and deliver relevant content. Cookies are small data files stored on your device that help us understand how our Services are used. You can control the use of cookies at the browser level. Disabling cookies may limit certain features of the Services.

International Data Transfers

If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States, where our servers and central databases are located. By using our Services, you consent to the transfer of your information to the U.S. and acknowledge that the U.S. may not provide the same level of data protection as your home country.

Privacy Officer Contact

For privacy-related concerns, you may contact our designated Privacy Officer at:

Email: [email protected]

Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Services after changes have been made signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Mailing Address:

CharacterStrong, LLC.150 Rouse Blvd, Suite 210Philadelphia, PA 19112